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Terms of Service

Join Habibi Events & Users

  • Membership fees or event charges may apply at Corporate Experts.
  • Engaging on our platform means real-world interactions with unforeseen situations. We can't oversee real-world occurrences; users are urged to exercise common sense and due diligence in interactions.
  • Event attendees implies their explicit consent for sharing photos/videos on our social media platforms.

Your account with Join Habibi

To access our platform, individuals must be at least 18 years of age to create an account. In order to fully experience the range of services offered, it is necessary to create an account with us. Please ensure that your account details are both accurate and up-to- date. Safeguard your account by creating a strong password. It is crucial to maintain the confidentiality of your account and refrain from sharing it with any third party. If you suspect any unauthorized access, promptly contact us at support@JoinHabibi.com. You are accountable for all activities conducted on your account.

Modification, Suspension, and Termination of Your Account

We reserve the right to modify, suspend, or terminate your account if you fail to comply with our terms. Your account may be disabled if you violate these terms or if activities on your account, at our discretion, could potentially harm or impair the Services, infringe upon third-party rights, or violate any applicable laws or regulations. If you decide to discontinue using our Services and wish to delete your account, kindly reach out us at support@JoinHabibi.com. Our team will offer assistance and guide you through the deletion process. Once your account is deleted, reactivation is not possible. Adhering to the guidelines in our terms of service is crucial to ensuring a secure and enjoyable experience for all users.

Personal Information

Your submission of personal information on the Join habibi platform is guided by our Privacy Policy. To review the details of our Privacy Policy, please click here Privacy Policy

Return & Refund Policy

At ‘Join Habibi,’ we prioritize clear communication and customer satisfaction. Reach out us at support@JoinHabibi.com for any queries before joining our services. Once you've joined, it's assumed you're familiar with all terms & conditions of our platform

1 : Refund Handling - We assess refund requests case by case, reserving the right to accept or reject claims. Any justified refunds will be settled with a mode of payment chosen by us. Kindly note that customers initiating refund requests must cover additional settlement charges.

2 : There would be "NO" Returns or Refunds in these cases -

  • Non-attendance due to personal reasons.
  • If you miss the activity start time.
  • It the activity is falls under any " special offers, best deals, and promotional events "
  • If the service quality issues from third-party merchants.
  • If you unintentionally join any other activity.
  • If you cancel the activity on your own
  • If you get any physical injury or mental trauma during service.

For any further assistance or any query you can contact us at support@JoinHabibi.com.

3 : Quality Assurance - Join Habibi Marketing Services is not accountable for the quality of service provided by our merchants. At the same time, We will help in facilitating communication between our customers and merchants to address concerns based on feedback for optimal resolution. charges.

4 : Non-Refundable Orders/Bookings - Join Habibi reserves the right to designate certain orders/bookings as non-refundable.

5 : Cancellation of Online Orders - Upon canceling an online order, users can opt for a bank refund or credit the same amount to their Join Habibi wallet.

6 : Cancellation Deadline - All cancellations must occur at least 24 hours before the scheduled activity time for eligibility.

7 : Refund Time frames - Direct bank refunds may take 10-15 working days. Wallet balance refunds are instantaneous and can be used exclusively on the Join Habibi App or website.

For further assistance, contact us at support@JoinHabibi.com.

Promotions

  • The discounts in our deals may vary and are subject to change based on the number of participants.
  • Users can only book a limited number of tickets at a specified time determined by Join Habibi.

Ticket Confirmation

In some cases, reservations may not be immediately confirmed, and the confirmation process might take an undisclosed period of time. The estimated confirmation time for each activity will be specified on that particular activity; users are responsible for checking this information before finalizing their booking. Once confirmed, users will receive a voucher through their chosen communication method. Join Habibi strives to minimize the booking confirmation time, yet there may be some instances where it might take longer time than expected due to factors like availability, payment processing, and more. If confirmation is not possible, customers will be notified and receive a refund as per the company's refund policy.

Cart

  • 1 : Product availability : The availability of products in the cart is not assured until the booking or purchase is confirmed. Items may become unavailable due to high demand, inventory shortages, or other factors.
  • 2 : Cancellation or modification : Customers can cancel or modify the contents of their shopping carts at any time before finalizing the checkout process.
  • 3 : Refund policy - Each product added to the cart has its own distinct refund policy, and it is the user's responsibility to review it before finalizing the purchase.

Wallet Balance

  • 1 : Wallet Asset : Every user with an account on our platform receives a wallet. They can add value into their wallet through various methods, such as:
    • Gift card or gift coupon
    • Refund of a previous online payment.
  • 2 : Gift Cards and Codes : Brand will provide gift cards and coupons for user to add value in their digital wallet on our platform.
  • 3 : Using Wallet : Users can use the asset value in their wallet to pay for specified activities. If a user is found in violation of Join Habibi's policy, their wallet may be temporarily blocked. In such instances, they can contact our support team at support@JoinHabibi.com to resolve the issue or provide their bank details to collect any remaining amount and close the account.
  • 4 : Refund Policy : If you choose the wallet as the refund method, the amount paid using the wallet will be refunded back to the wallet exclusively.

Gift Card

  • Gift cards or coupons are special codes that can be bought or received as gifts, and their designated value will be added to your Join Habibi wallet for future use.
  • Redemption can be done in the wallet or during the checkout process.
  • The expiration date of the gift card would be determined by Join Habibi.

Discount Code

  • Discount codes can only be applied to the order value of the activity, exclusive of any additional costs that may apply, and are subject of Join Habibi's general terms & conditions. To benefit from the discount, users must enter the code in the designated field on the confirmation page and the discount amount or percentage would be deducted from the order value of the activity. Join Habibi exclusively determines the expiration date of the discount code.
  • The discount code can be either a fixed amount or a percentage, and their value would be determined by Join Habibi only. Join Habibi retains the right to specify the number of individuals eligible to use the discount code, the frequency of its use per user, and the applicable activities for which the discount code is valid.
  • Join Habibi have the authority to set the minimum order amount for the application of the discount. It is the user's responsibility to review the specific terms and conditions associated with each discount code before applying it. If a user is found to be using any discount code in violation of these terms & conditions, Join Habibi have the right to revoke the discount, or take any appropriate action as it may deem fit.

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